Dynacraft FAQs

Q: What is Dynacraft BSC, Inc?
A: Dynacraft is a leading importer and distributor of quality bicycles for the whole family. It is a private company that distributes many different brands of bicycles to major retailers across the country.

Q: Where is Dynacraft BSC, Inc. located?
A: Dynacraft BSC, Inc. maintains its corporate headquarters in American Canyon, California. The address for our company headquarters is:

Dynacraft BSC, Inc.
89 South Kelly Road
American Canyon, CA 94503
tel: (707) 603-1500
foll-free: (800) 551-0032
fax: (707) 603-1599

Q: Who are Dynacraft’s customers?
A: Dynacraft’s customers are primarily large toy, department, sporting goods and mass merchandise chains. Our brands are sold through the following retailers: Academy Sports, Amazon.com, Costco, Fred Meyer, KB Toys, Mills Fleet Farm, Shopko, Target, Toys R Us, Wal-Mart.

Q: Which brands does Dynacraft distribute?
A: Dynacraft has an extensive portfolio of brands designed to meet the needs of riders of any age. Our brands include: Anza, Barbie, Hot Wheels, Malibu, Magna, Next, Ozone 500, Rhino, Triax and Vertical.

Q: How can I find a store that carries Dynacraft bikes?
A: To find out which stores carry our brands, go to the Brands section of this website, click on the brand you are interested in, and then click on Where to Buy?

Q: How do I contact Dynacraft’s Customer Service Department?
A: Our Customer Service representatives are available to assist you Monday through Friday (holidays excluded) from 7:00 AM to 4:00 PM Pacific Standard Time. To reach a representative, please dial (800) 551-0032, and then press "1". Alternatively, you can e-mail Customer Service at service@dynacraftbike.com. E-mails will be answered within 72 hours of receipt.

Q: How can I register my new Dynacraft bike?
A: You can register your Dynacraft bike online by clicking here.

Q: What is the warranty on my Dynacraft bike?
A: Every Dynacraft bike comes with a lifetime warranty on frame and forks while all other components come with a two-year warranty. The D-Drive bike carries a lifetime warranty on the D-Drive system. Dynacraft’s warranty is exclusive of the typical wear and tear that occurs during riding. For full details on Dynacraft’s warranty policy, please click here.

Q: Where do I take my Dynacraft bike for repairs?
A: We recommend taking your Dynacraft bike to a local bike shop and have a professional bike technician do the work. Dynacraft does not offer repair services for its bikes nor does it have any bike shops affiliated with it.

Q: How much air should I put in my tires?
A: The correct pressure is printed on the sidewall of the tires. Normally tire pressure should be between 30 and 50 psi (pounds per square inch). If you don't have a pressure gage, squeeze the tire with your hand. The tire should be firm, but not rock hard.

Q: How do I find the model number, serial number and production date of my bike?
A: The model number and production date can be found on a sticker attached to the frame above the left pedal. All of our model numbers start with the numbers '85'. The serial number is stamped on the bottom of the pedal crank housing. That's the part of the bike frame that encloses the pedal crank assembly. You will need to turn the bike upside down to find this.

Q: Is my NEXT brand bike a Dynacraft bike?
A: Other companies as well as Dynacraft distribute the NEXT brand bike. To ensure that your NEXT bike is a Dynacraft bike, please check the model number. If the model number begins with “85”, it is a Dynacraft bike.

Q: How do I order a part for my Dynacraft bike?
A: You can order a part through our Customer Service Department. To reach a representative, please dial (800) 551-0032, and then press "1". Alternatively, you can e-mail Customer Service at service@dynacraftbike.com. E-mails will be answered within 72 hours of receipt.

Note: When placing your order, you will need to provide the model number of the bike. To ensure we send the correct parts, it would be helpful to have the serial number and production date of the bike as well

Dynacraft BSC, Inc.
89 South Kelly Road
American Canyon, CA 94503

(707) 603-1500 phone
(800) 551-0032 toll free
(707) 603-1599 fax