Dynacraft is committed to upholding the very highest standards of quality. Each of our employees understands this commitment, and is trained to deliver a level of service to our customers that exceeds their expectations. By doing this, Dynacraft has rapidly emerged as both a leader and an innovator in our industry.
We measure quality in a number of different ways. First and foremost is customer satisfaction.
We have a deep commitment toward satisfying our customers’ needs by delivering the types of products their shoppers demand at the agreed-upon price and on schedule. To that end, we have implemented a company-wide process designed for one purpose: maintaining customer satisfaction. Through a formalized system of internal “checks and balances”, our quality control procedures cover everything from assembly standards to shipping methods.
Our second measure of quality is safety. Dynacraft understands the significant responsibility we have with regard to product safety, and are continually upgrading the safety features of our bikes. We use only top quality parts, and our owner’s manuals are explicit in terms of the routine maintenance procedures needed to keep Dynacraft bikes in safe riding condition. As a company, Dynacraft is a major advocate for safe riding practices. We instruct people on the correct ways to use our bikes because no bike is safe if it is ridden in a reckless manner, if it is not properly maintained, and if the rules of the road are not being followed.
Finally, we measure quality in terms of customer service. We are proud of the fact that we employ some of the most knowledgeable Customer Services Representatives in our industry. These specially trained individuals are well-versed in Dynacraft’s wide assortment of bike models. If you have purchased a Dynacraft bike and have a question, they’ll have the answer. Our commitment to customer service also extends to serving the needs of the many retailers we sell to.
Dynacraft maintains a culture of quality throughout our company. We think it’s smart business to do so. We also believe that quality is the key to maintaining the successful relationships we have with customers and consumers alike.